You may remember the ‘The Beast from the East’ from just a couple of weeks ago. Well we were due…
There’s nothing like the shade of a tree
In my previous contact I mentioned my grandmother, Betty Gibson, had sadly passed away in November at almost 101. Although…
Wishing Everyone A Merry Christmas
With Christmas fast approaching and my impending appointment with an operating table this week to fix a long-standing hip injury…
Are you a weary business traveller?
I love my job and the fun and variety it offers but I do spend a lot of time on…
Opening the door to consistent service
The issue of poor customer service keeps rearing its head and this time it’s a story my mother-in-law recounted to…
A Surprising Lack of Service and Standards
With the cold snap and the sudden rush of Christmas adverts the Summer holiday season will now be over for…
Attitudes and Awareness
I would like to tell you about two of my favourite places I visit regularly… At RNC Fitness (www.rncfitness.co.uk) you improve your…
The Damage Negative Engagements Can do
It’s amazing how one small action, conversation or bad member of staff having a bad day can affect the way customer’s view a business and how long that can last. In the 20 years I avoided this place I always had a bad feeling whenever I walked past it and if anybody ever asked me about it I never said anything positive.
Computer Says No
Recently I had to hire a car, something that I do frequently as I travel a great deal to work….
A little extra effort can (Fly)be all you need to do
In the last few months I have needed to travel to Southampton Airport every two weeks or so. To get…
