You may remember the ‘The Beast from the East’ from just a couple of weeks ago. Well we were due…
There’s nothing like the shade of a tree
In my previous contact I mentioned my grandmother, Betty Gibson, had sadly passed away in November at almost 101. Although…
Wishing Everyone A Merry Christmas
With Christmas fast approaching and my impending appointment with an operating table this week to fix a long-standing hip injury…
Are you a weary business traveller?
I love my job and the fun and variety it offers but I do spend a lot of time on…
Opening the door to consistent service
The issue of poor customer service keeps rearing its head and this time it’s a story my mother-in-law recounted to…
A Surprising Lack of Service and Standards
With the cold snap and the sudden rush of Christmas adverts the Summer holiday season will now be over for…
Attitudes and Awareness
I would like to tell you about two of my favourite places I visit regularly… At RNC Fitness (www.rncfitness.co.uk) you improve your…
The Damage Negative Engagements Can do
It’s amazing how one small action, conversation or bad member of staff having a bad day can affect the way customer’s view a business and how long that can last. In the 20 years I avoided this place I always had a bad feeling whenever I walked past it and if anybody ever asked me about it I never said anything positive.
Computer Says No
Recently I had to hire a car, something that I do frequently as I travel a great deal to work….
A little extra effort can (Fly)be all you need to do
In the last few months I have needed to travel to Southampton Airport every two weeks or so. To get…
England RWC & Logical Levels
I don’t know how many of you are rugby fans like me. If you are you probably enjoyed the recent…
Delivering Exceptional Customer Service in the Hospitality Industry
In my experience in the hospitality industry if you work hard to keep your customers happy you will achieve success…
Creating a Great First Impression
Rather usefully I’ve recently had an experience which makes a perfect story to share with you about the importance of…
Christmas Sales and the Terror Involved
Every year for the last few years I have been running Christmas sales campaign workshops for a number of clients…
